- Data layer, 55.3 %
- Still the weakest layer. Identity resolution is deterministic, with no probabilistic matching and no golden record. On the live path the vendors keep their own IDs.
- No live execution
- The path is built and tested, but not armed. The five connected systems run read-and-draft only. The WordPress configuration is unverified against the real API.
- No real customer data
- Per-contact decisions, churn model, feedback loop, experiments and dialog run in the simulated world. What is measured there is mechanics. Impact on real revenue figures is still open.
- 24 capabilities below maturity 3
- All in the should and could classes: 8 without evidence, 11 rudimentary, 5 partial. Among them the dialog without a language model, calls without a return channel, and schedules that cannot be edited in the interface.
- No enterprise IdP in use
- The browser round trip with PKCE runs against a Keycloak broker with a federated customer directory. It has never run against the identity provider of a real corporation.
- One model provider evidenced
- Six providers can be configured. Documented runs exist on Anthropic only. The fallback chain is tested, and its third stage depends on a valid key.
- We set the assessment ourselves
- The catalogue of 96 capabilities is ours. That makes the number internally comparable and reliable over time. The percentages per scenario are partly estimated from point differences, and the report says so itself. It does not replace external review.